Frequently asked questions

What types of payments do you accept?

1. All payments can be made through the website via credit card.

Can you deliver my products?

At this time, once payment is complete I am only offering porch pick up in North Vancouver.

Can I reveive a discount?

Yes! First time customers can sign up for my newsletter. Also follow my facebook page to see my most recent contests and discount codes.

What if I am not satisfied with my purchase?

That would be unfortunate! To see the details of my return policy, check out the Return Policy Page. However, I am always happy to speak with my customers to find a solution - so please message me via the contact form to discuss.

Experience problems paying?

Oh no! In this case, I can accept email money transfer to ruthlywak@gmail.com

Where do I apply my promo code for my discount?

I always want my customers to get the best deals! On the check out page you will see a field to apply your "coupon code".

Can I order a product that is out of stock?

We can try! Message me via contact form, and I will touch base with my supplier to try to bring it in for you. This is considered a "pre sale" and these order types can take between 2-4 weeks to be received and inspected. You will be contacted once the order is ready for pick up.

What does it mean to order an item "Pre sale"?

Pre sale items are not physically in stock in my North Vancouver warehouse. These orders are often provided as flash sales and or on demand. Payment will need to be made ahead of time in order to receive your goods. It can take between 2 to 4 weeks for me to receive and inspect the item. Once the item is received, you will receive an email about pick up.

How can I find out additional information about the product?

If you require additional information that is not listed, please message me via contact form and I will do my best to give you all the details (if my vendor has what you are looking for).

Do you accept custom order and inquiries?

For pre sale items, yes! Please contact me and I will try to source it for you. Please see the "pre sale" section - for timelines and process details.